FAQ
Shipping
We sell digital educational resources only. All products are delivered electronically and no physical items are supplied.
Licensing
Each purchase includes a licence for one classroom teacher. Sharing resources? An additional licence is required for each classroom using the resource.
Your Resources
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Frequently Asked Questions
How do I access the download links I have just purchased?
How do I access the download links I have just purchased?
After completing your purchase, you will automatically receive three emails:
- Order confirmation
- Tax invoice
- Download links
These are usually sent within a few minutes of checkout.
If you have not received all three emails, please check your spam, junk or other folders, as they are often filtered there.
Please also ensure the email address entered at checkout was correct, as all emails, including your download links, are sent to that exact address.
If you have received your order confirmation and tax invoice, this means your email address was entered correctly. In this case, your download links email has likely been filtered by your inbox security because it contains links. Try searching your inbox for “The Busy Honey Bee” to locate it.
Are you creating resources for the NSW CHPS Sample units?
Are you creating resources for the NSW CHPS Sample units?
All CHPS units for Terms 1 to 4 will be developed.
Please check out my blog post, What's the Latest Resources? for the mot up to date information about these.
Are you updating the NSW Maths and English Sample units?
Are you updating the NSW Maths and English Sample units?
Yes, I am currently creating the updated NSW Maths and English units.
More information about this, including a detailed list of what is being updated and what is not, what stages are receiving updates, as well as the NSW Department of Education rollout schedule, can be found in my blog post, Important information about the NSW Maths and English Sample Units
Why are the fonts in my teaching slides warped?
Why are the fonts in my teaching slides warped?
The main font that is used in all resources is Edu NSW ACT Foundation.
This is a free download from Google.
To avoid formatting issues, please make sure it is installed on your device.
Installing the font in Google slides:
- Open your Google Slides presentation.
- In the toolbar, open the Font dropdown.
- Scroll to the bottom and click More fonts.
- A window will open with the Google Fonts library.
- Search for the font you want (Edu NSW ACT Foundation Font) or browse the list.
- Click the font name to add it.
- Press OK.
The other font that is predominantly used is Century Gothic.
Please ensure that this font is installed on your device as well.
Most devices should already have this installed. You may need to add it to Google slides.
Please see my blog post How to Quickly Replace Font in PowerPoint for more details.
Why can't I open the notebook file in my Maths download?
Why can't I open the notebook file in my Maths download?
The notebook files require the smart notebook program to be installed on your computer. Unless you have it installed, they will not open.
It is just another format that I offer teachers for those who still have access to this software.
The DoE used to provide this software free to all NSW schools but this was discontinued during the pandemic period. Some schools still continue to use the software but pay a subscription to use it out of their own school budget. This is why I still continue to provide this format.
They are the exact same slides as the PowerPoint slide - nothing is different except the format it can be used in.
Why is there a price difference between your TpT store and website?
Why is there a price difference between your TpT store and website?
Teachers Pay Teachers is an American based platform, so you are actually purchasing in $USD. I have tried to get the two different prices to match as closely as possible. Sometimes one platform will be cheaper than the other, it just depends on what the Aussie dollar is on the day.
What format do you create your teaching slides in?
What format do you create your teaching slides in?
NSW Maths 2022-2024 teaching slides are created in both Smart Notebook and PowerPoint. They are Google Slide compatible.
NSW Maths 2026 teaching slides are only created in PowerPoint but are Google slide compatible. The simplified unit of work is only available in PDF.
NSW English 2022-2024 Teaching slides are created in Google Slides and are PowerPoint compatible.
NSW English 2026 teaching slides are only created in PowerPoint but are Google slide compatible. The simplified unit of work is only available in PDF.
Are you creating English Component A teaching slides or resources?
Are you creating English Component A teaching slides or resources?
For now, Component A has been put on hold while we create the new CHPS resources and update the Maths and English for K-6.
Do you offer refunds on your products?
Do you offer refunds on your products?
As per the terms of use, we do not issue refunds under any circumstances. This is because all of the products sold on this website are digital products and cannot be returned.
How can I contact you?
How can I contact you?
We are more than happy to answer any questions you may have and endeavour to get back to you as soon as we can. To contact us you can:
- Fill out the contact form on the website
- Send us an email to info@thebusyhoneybee.com.au